This GBA Best Practices replaces Practice Alert 46 which focused on e-communications, It is revised to address recent usage and offers more suggestions to the problems. . As its title suggests, covers e-mail, instant messaging texting, and the use of Facebook, Skype, Twitter, and so on. It is organized as a series of five problems, each accompanied by suggested solutions. The five problems are:

•failure to treat e-communication as formal communication,
•considering e-communication impermanent,
•thinking some employees are not affected,
•overreliance on e-communication, and
•failure to develop or enforce an effective e-communication policy.

Each problem is accompanied by a series of suggested responses.


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