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EXPECTATIONS MANAGEMENT
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A truly realistic budget or schedule range that accounts for the potential for the unexpected gives geoprofessionals the ability to delight, or at least satisfy, client representatives. All too many geoprofessional project managers take an unfortunate alternative route, however. Possibly because they fear that a realistic fee estimate could cause a prospective-client representative to look elsewhere, they’ll “say ‘$12,000 to $15,000’ knowing that the client representative hears ‘$12,000,’ when – in fact – the $15,000 figure is far more likely, and – even then – only if everything works out well. And the same applies to ‘12 to 15 weeks,” the publication points out. “How much better it would be to let a client representative know that a commission will cost as much as $20,000 to fulfill, and/or that it will take as many as 20 weeks…and then deliver in 18 weeks and/or for $18,000: ‘What a great firm: They delivered ahead of schedule and under budget!’” As is stated in the final sentence, “If you haven’t yet applied effective expectations management, try it: You may delight yourself just as much as you delight your client representatives!”
Budget, dispute avoidance, expectations management, loss prevention, risk management, schedule
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